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customer service

Soapbox: Customer Service (When it Stinks)

November 21, 2008

Perhaps it’s the former customer service agent in me coming out, but I got pretty fired up this morning and had to send a polite-yet-nasty email:
In the past year, we have done a lot of business [COMPANY NAME REMOVED]. I wanted to write this morning and share with you my frustrations of your customer support agents. [...]

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