Perhaps it’s the former customer service agent in me coming out, but I got pretty fired up this morning and had to send a polite-yet-nasty email:
In the past year, we have done a lot of business [COMPANY NAME REMOVED]. I wanted to write this morning and share with you my frustrations of your customer support agents. I strongly believe they do not represent your company’s best interests, as they always answer the phone sounding very uninterested in any problems that we may have. Their answers are short and attitudes are curt. This is not an isolated incident based on a call placed this morning, but a trend I notice when I have to call and speak to your agents on the phone. It makes me dread picking up the phone to call you, imagining the next person to answer who sounds like they’re having a bad day at work and is genuinely disinterested in helping me with my issue.
Ironically enough, we were speaking about this very thing this morning before we had the need to call. Please do whatever you can to insure your customer support agents are willing to help the life of your business–your customers. They should match your other five-star services to a tee instead of tarnishing your reputation.
There’s nothing that bugs me more in business than seeing customers get treated poorly. I’ll hop off the soapbox now, time to enjoy the weekend!
